Frequently Asked Questions

If you are still having trouble, please contact us using the method below.

*Certain regions are currently dealing with connection issues. The reason is most likely linked to a malfunction in the Asia Pacific Gateway and as such, connection issues may continue until February 6th, when repairs are set to be completed. If you are living in the affected region, we are terribly sorry for the inconvenience and kindly ask that you wait until the undersea cables have been repaired.

Support Inquiry Form

◆Account Deletion

・If you would like to delete your account, please apply below.

Delete Account

Weekdays 2am-9am (UTC)

Weekends and holidays are outside of business hours.
*Support requests will be responded to in order of arrival, so there may be a delay before you receive a response.
Requests received outside of business hours will be responded to on the following business day. Thank you for your patience and understanding.

*An automatic response message will be sent to your mailbox after you send your support request.
If you do not receive this response message, it means that you will be unable to receive a response to your support request.
Please set your e-mail server to allow messages from the following domain.

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